Managed Services for
Critical Infrastructure
ADSYS provides operations, maintenance, technical support, NOC, spare parts management, repair and SLA/KPI-driven managed services to ensure the continuity of delivered infrastructure systems.
MANAGED SERVICES APPROACH
Planned Support Model for Post-Delivery Continuity
Success in critical infrastructure projects is not limited to system installation. Regular maintenance, proper incident response, spare parts and repair management, and service level monitoring are essential for sustainable operations. ADSYS structures operations, maintenance and technical support processes through a managed services model based on project and contract scope.
Service Areas Supporting Continuity
ADSYS managed services can be structured to cover planned maintenance, incident response, technical support, spare parts flow and service level monitoring for infrastructure systems.
Periodic Maintenance
Regular inspection, maintenance and performance monitoring are carried out in a planned manner.
Corrective Maintenance
Intervention and recovery processes are supported in case of failures, outages or performance issues.
Remote Technical Support
Technical teams provide remote analysis, expert guidance and operational support whenever required.
NOC Support
A NOC support model can be established for network and system monitoring based on project scope.
On-Site Field Support
On-site inspection, maintenance and intervention support can be provided by field teams under the contract scope.
Spare Parts Management
Spare parts planning, stock tracking and demand management are supported for critical equipment.
Repair Management
Service, repair and tracking processes for faulty equipment are managed according to operational needs.
SLA & KPI Monitoring
Service levels, response times and key performance indicators are monitored and reported regularly.
A Framework Covering Maintenance, Support and
Service Level Monitoring
ADSYS, yönetilen hizmet sürecini proje kapsamı, sistem kritiklik seviyesi, saha koşulları ve müşteri beklentilerine göre yapılandırır.
Scope Analysis
System structure, locations and operational requirements are assessed.
Service Model Planning
Maintenance, support, NOC, field intervention and reporting are defined.
Maintenance Plan Development
Maintenance schedule, checklists and responsibilities are established.
Support & Intervention Process
Remote support, field intervention and incident management are operated.
Spare Parts & Repair Tracking
Critical spare parts, repair and service processes are tracked.
SLA/KPI Reporting
Service levels and performance indicators are reported.
SLA/KPI-Driven Monitoring & Support Approach
Managed services focus not only on keeping systems operational, but also on managing maintenance, intervention, tracking and reporting processes in a controlled manner. ADSYS can make service levels, performance indicators and operational support processes traceable according to project scope.
Managed Services Support Across Different Infrastructure Projects
ADSYS managed services approach can be structured according to project scope across telecom, in-building communications, Private 5G, power, security, ICT, data center and smart technology projects.
Managed Services Models for
Your Infrastructure
Contact the ADSYS team for maintenance, technical support, NOC, spare parts management or SLA/KPI monitoring support for your telecom, power, security, ICT or data center infrastructure.
