Integrated ERP & CRM Management
ADSYS provides end-to-end traceability across your operations, sales and customer relationship processes through consultancy, implementation and integration services for ERP and CRM architectures.
Centralized Management of Customer and Operational Data
ERP and CRM projects are not limited to software implementation. Customer data, sales processes, support requests, integration needs, user roles and reporting structures should be addressed together. ADSYS evaluates ERP and CRM projects together with business processes, data models, application architecture and operational support needs.
A sustainable ERP & CRM structure requires holistic planning of data, process, security and user experience layers.
Consultancy
Analysis of enterprise needs and business processes
Implementation
Architecture setup, system adaptation and optimization
Integration
Third-party systems and uninterrupted data flow
Management
Training, technical support and improvement
ERP & CRM Services
ADSYS addresses ERP and CRM services through consultancy, implementation, development, integration, data migration, testing and managed services.
Process Consultancy
Sales, marketing, support, operations and IT processes are analyzed to define the solution scope.
Focus: Business analysis
CRM Setup & Customization
Customer, account, opportunity, activity and support processes are fully configured according to enterprise needs.
Focus: CRM configuration
Salesforce Services
Salesforce consultancy, implementation, migration, testing and managed services are supported.
Focus: Salesforce
ERP & CRM Integration
Data flow is structured across email, phone, marketing tools, ERP platforms and other enterprise systems.
Focus: Integration
Data Migration & Quality
Existing customer, account, activity and historical records are migrated to the new structure in a controlled way.
Focus: Data migration
Managed Services
User support, performance tracking, improvement and operational maintenance processes are managed.
Focus: Continuous support
What Needs Do ERP & CRM Services Address?
ADSYS ERP and CRM services are structured for areas where customer data needs to be centralized, sales processes need to be monitored, support requests need to be managed and data integrity must be ensured across enterprise applications.
Centralizing Customer Data
Customer, account, contact and interaction records are collected in a unified data structure.
Monitoring Sales Processes
Lead, opportunity, quotation and pipeline stages become measurable.
Managing Support Requests
Tickets, SLAs, response times and resolution processes become traceable.
System-to-System Integration
Data flow is enabled with ERP, email, phone, marketing and other systems.
Reporting & Visibility
Sales, marketing, support and management reports are monitored regularly.
Data Quality & Security
Authorization, data cleansing, audit trails and access controls are supported.
An Integrated Structure from Sales to Support
In ERP & CRM projects, customer data, sales opportunities, support requests, marketing interactions, ERP data and reporting layers work together. ADSYS structures this setup in alignment with existing systems and operational needs.
Data Transfer and Integration Control Standards
Data coming from existing CRM, ERP, email, phone and marketing systems should be accurately mapped, cleansed and migrated. ADSYS addresses data migration and integration processes through analysis, mapping, testing and validation steps.
01
Data Discovery
Existing data structure, source systems and record quality are analyzed.
02
Mapping & Quality
Field mapping, data cleansing and duplicate record checks are carefully performed.
03
Integration Flow
Data flow is structured with ERP, email, phone and marketing systems.
04
Testing & Validation
Migrated data, integration outputs and user scenarios are verified.
Sustainable CRM Success and Operational Reliability
In ERP & CRM projects, value does not come only from implementation. User management, data quality, integration tracking, reporting, support requests and continuous improvement processes should be managed regularly.
User Management
Managing roles, permissions, access and user support processes.
Data Quality
Monitoring duplicate records, data cleansing processes and master data rules.
Integration Control
Regular control of APIs, queues, synchronization and error logs.
SLA & Support
Tracking tickets, response times, resolution times and support processes.
Visibility into Sales, Marketing, and Support Performance
Sales Pipeline
Lead, opportunity, quotation and closing processes.
Marketing Performance
Campaign, channel and conversion metrics.
Support Operations
Ticket volume, SLA and resolution times.
Management Reports
Revenue, customer health and operational summary.
CRM reporting structure supports regular monitoring of sales pipeline, campaign performance, support requests, SLA indicators, customer health and management summaries.
ERP & CRM Components
In ERP and CRM projects, customer data, sales, support, integration, reporting, security and operations management are addressed together.
Customer Data
Account Management
Lead Management
Opportunity Tracking
Sales Pipeline
Support Tickets
Marketing Automation
ERP Integration
Data Migration
Reporting
Authorization Management
Managed Services
Related Solutions
Reliability and Operational Efficiency in ERP and CRM Processes
Let’s evaluate your existing customer data, sales processes, support operations and integration needs to create an ERP & CRM roadmap tailored to your organization.
